CRM Software helps companies stay close to their customers by managing all aspects of the relationship. That spans the entire customer lifecycle: first contact, ongoing inquiries, lead nurturing, conversion, renewal and long-term interaction. “CRM” stands for customer relationship management, which goes far beyond chasing leads and closing sales.
NeoCRM integrates smoothly with any software packages platform. The result is better customer relationships. When companies have full management of their sales and marketing tools in one place, integrated with their help desk, customer service wins.
NeoCRM tool provide companies with the customer data they need so that they can provide services or products that their customers want, provide better customer service, cross-sell and up-sell more effectively, close deals, retain current customers and better understand who their customers are.
Our CRM applications include the following capabilities:
- Sales force automation (SFA): This integrates and automates sales processes, including opportunity management, quote and order management, sales forecasting, order management, fulfillment, and incentive compensation management.
- Marketing automation: This software automates the entire marketing process, with capabilities that include campaign and email management, lead reporting and analytics, website search engine optimization and landing page and form creation.
- Customer support and service: These capabilities include case and ticket.